27th Mar 2020

Increased latency and slow internet speed due to damaged undersea cables

  Type: International connectivity problem due to damaged undersea cables Start Date: 2020-03-27 11:00:00 PM Resolved Date: unknown Point of impact:  Southern Africa Symptoms experienced: Increased latency and slow internet speed Cause of problem: undersea cable break Estimated time of repair: Unknown

16th Mar 2020

Telkom telephone line is down

Our Telkom Telephone line: 044-302-5713 is down. Please use these alternative numbers:

  • 044-050-0680
  • 081-270-9831

19th Feb 2020

International capacity fully restored

International capacity fully restored   We are pleased to announce that we received confirmation in the early hours of this morning (approximately 01:30), from aboard cable ship Leon Thevenin, that the portion of the SAT3/WASC repair offshore Congo has now been completed. This concludes a long and complex restoration process of an ...

4th Feb 2020

Cable ship Leon Thevenin changes course but steady progress continues

Rough conditions at sea and inclement weather seems to be the major factor directing the crew aboard the Leon Thevenin as they progress with the joint repair mission of the South Atlantic 3/West Africa Submarine Cable (SAT3/WASC) and the West African Cable System (WACS).   We have been advised by the Chief of Mission aboard the vessel that in ...

24th Jan 2020

Slow Internet in South Africa to continue for much longer

mybroadband.co.za South African Internet users who are experiencing slow international connectivity speeds will have to wait until at least next week for the issue to be resolved. The slow international speeds are caused by “unusual and simultaneous dual cable breaks” on the WACS and SAT3/WASC systems, which occurred on 16 January. The ...

21st Jan 2020

SAIX UPDATE

Dual Submarine Break: Update   Since notice of the dual submarine cable break on Thursday, 16 January 2020, the SAIX Global Capacity team have been exploring options available amongst third party undersea cable consortiums in order to ascertain the availability of spare capacity.   SAIX have since concluded deals with several parties and are ...

19th Jan 2020

THE FOLLOWING NOTICE HAS BEEN ADDED

UPDATE: 10:28AM This is a National problem and we are still trying to find answers.     The SAIX National network is experiencing problems in the Southern Cape.  We will keep you updated. Type: SAIX network problems Start Date: 2020-01-19 08:21:00 AM Resolved Date: unknown Point of impact:  Southern Cape Symptoms ...

16th Jan 2020

Slow Internet speeds for South Africans due to cable outage

UPDATE 16:20: We have had a notification that there is a further break in the UK on the WACS cable. We hope to receive clarity on the end-to-end problem in the next few hours as previous reports indicated issues in the Congo area. This outage appears to have multiple problems.   The cable break near the Congo will be attended to this ...

20th Nov 2019

Not all uncapped fair use policies are created equal

mybroadband.co.za Subscribe   Whether over a DSL, fibre, or wireless network, uncapped packages from local ISPs are typically subject to a fair usage policy (FUP). Also referred to as an acceptable use policy, FUPs range from specific usage thresholds to more complex systems involving rolling windows and rating ...

5th Aug 2019

THE FOLLOWING NOTICE HAS BEEN ADDED: SAIX Planned Maintenance Notification

Type: SAIX strategic enhancements and maintenance to its networks

Start Date2019/08/07 00:01:00

Resolved Date2019/08/07 06:00:00

Point of impact:  Southern Cape

Symptoms experienced: Long periods of interruption

Cause of problemmaintenance

Estimated time of repair2019/08/07 06:00:00