Wednesday, February 19, 2020

International capacity fully restored


We are pleased to announce that we received confirmation in the early hours of this morning (approximately 01:30), from aboard cable ship Leon Thevenin, that the portion of the SAT3/WASC repair offshore Congo has now been completed. This concludes a long and complex restoration process of an unprecedented simultaneous cable break of two Atlantic Ocean based submarine cable systems - the South Atlantic 3/West Africa Submarine Cable (SAT3/WASC) and the West African Cable System (WACS).


This catastrophe, that caused our internet customers reduced speed on international browsing and impacted international voice calling and mobile roaming, is now over. We can now breathe a sigh of relief as international connectivity capacity returns to normal.


The cable ship that undertook the repair processes will now proceed to its next location, offshore Ghana, to deal with a power-related (shunt fault) repair on the WACS cable. This fault is not affecting traffic on WACS. If conditions allow, the entire mission is still set to be completed around 25 February with the vessel returning to dock in Cape Town.


We are grateful for the patience exercised during this time and assure you that we did our best at all times to minimise the impact as much as we could.


For any further queries, please contact our support team.

« Back